Backyard Hideaways Privacy Policy

Effective Date: March 3, 2024

Welcome to the Backyard Hideaways (hereinafter “Backyard Hideaways,” or “we,” or “us”) website at https://www.backyardhideaways.com (including all content under the “backyardhideaways.com” domain name, and referred to herein as the “Website”). This notice (“Privacy Policy”) is included with and supplements our Terms of Service. The Website and all associated services, data, information, tools, software, updates, and materials that we provide are referred to herein and in the Terms of Service document as the “Services.” Backyard Hideaways manufactures and sells affordable and durable accessory dwelling units and structures made of high-quality materials for residential and other applications, and also provides related installation, permit, financing, and other services (the “Products”).

This Privacy Policy explains our online information collection and use practices, and the choices you can make about the way we use such information. It is important that you take the time to read and understand this Privacy Policy so that you can appreciate how we use your personal information. REMEMBER IF YOU USE OR ACCESS THE WEBSITE OR SERVICES, YOU AGREE TO THIS PRIVACY POLICY. AS WE UPDATE THE WEBSITE OR EXPAND OUR SERVICES, WE MAY CHANGE THIS PRIVACY POLICY UPON NOTICE TO YOU, HOWEVER, PLEASE REVIEW IT FROM TIME TO TIME.

For users that are citizens of the European Union (“EU”), this Privacy Policy is subject to the provisions of the General Data Protection Regulation (“GDPR”) and other applicable privacy laws. In such case, we are a data “Controller” and you are a “Data Subject” with certain protected privacy rights concerning your “Personal Data.” Your Personal Data may identify you as a person, and thus is often referred to as Personally Identifiable Information (“PII”).

1. Who Collects Your Information Via Our Services?

We do. We collect information from you on the Services, and we are responsible for protection of your information.

2. What Information Do We Collect?

A. Requested Information: On various pages on the Website, we may request specific PII about you in order to register you for an account to use our Services, add you to our email list, facilitate your payments for our Products, or fulfill your requests for information. You may choose not to provide your PII, but then you might not be able to take advantage of some of the features of our Website and Services. We only collect basic Personal Data about you that does not include any special types of information (e.g., health-related) as defined in the GDPR. The types of Personal Data we collect and save include, but are not limited to:

• Contact and account registration information such as name, email address, physical address, phone number, business name, business URL, and type of industry;
• Financial information such as credit card number, name, CVV code, or date of expiration;
• Information you provide such as feedback, comments or other messages;
• Technical information collected in our logs (e.g., your IP address, page URLs, and timestamp, etc.); and
• Device information such as mobile phone provider associated with the device you are using to access the Website or Services, your device’s unique identifier, the type of device and its operating system, the pages or features accessed most frequently, calls and messages placed through the Website or Services, how pages or features of the Services are used, search terms entered, and similar analytics about use of the Website or Services.

B. Personal Information Received from Third Parties: We may receive and collect Personal Information about you from third parties, such as information about your transactions, purchase history, or relationships with various product and service providers, and your use of certain applications. For example, if you access our Services through a third-party connection or log-in, such as Facebook Connect, that third party may pass certain information about your use of its service to us. This information could include, but is not limited to, the user ID associated with your account, any information you have permitted the third party to share with us, and any information you have made public in connection with that service.

C. Know-Your-Customer and Anti-Money Laundering: We may offer bespoke Services to certain companies, organizations, and individuals. At that time, subject to laws and regulations governing our Services, we may collect additional information from you for Know-Your-Customer (“KYC”) and Anti-Money Laundering (“AML”) purposes.

D. Aggregate Information: We may collect anonymous, non-identifying, and aggregate information such as the type of browser you are using, device type, the operating system you are using, and the domain name of your Internet service provider.

E. Location Information: If the Services you request require location-based information, the Website or Services may need to use GPS or other location-based services to identify your physical location. With your consent, the Website or Services may access your device’s calendar, contacts, call history, camera roll, or other device-stored information, in order to facilitate and provide the Services.

3. Why Is My Information Being Collected?

We need to collect your Personal Data so that we can provide the Services, respond to your requests for information and demonstrations, add you to our emailing lists, and process your requests for reservations of and payments for our Products. We also collect aggregate information to help us better design the Services. We collect log information for monitoring purposes to help us to diagnose problems with our servers, administer the Website, calculate usage levels, and otherwise provide Services to you.

4. How Do We Use the Information We Collect?

A. We use the Personal Data you provide for the purposes for which you have submitted it including:

• Responding to Your Inquiries and Fulfilling Your Requests
• Creating and Maintaining Your User Account
• Paying for Our Products
• Communicating With You About Our Services
• Improving Our Services
• Sending Administrative Emails

B. We may use anonymous information that we collect to improve the design and content of our Website, and to enable us to personalize your Internet experience. We also may use this information in the aggregate to analyze how our Services are used, analyze industry trends, as well as to offer you programs or services.

5. Do We Share Your Personal Data?

In general, we will not share your Personal Data except: (a) for the purposes for which you provided it; (b) with your consent; (c) as may be required by law; (d) as we think necessary to protect our organization or others from injury; or (e) on a confidential basis with persons or organizations with whom we contract to carry out our internal operations or as necessary to render the Services. With your knowledge and consent, we may share your Personal Data with our business partners. We may also share aggregate information with others, including affiliated and non-affiliated organizations.

6. How Can You Access and Control Your Information?

A. After registering for an account on the Website, you may log-in to the account and edit your Personal Data in your profile. For instructions on how you can further access your Personal Data that we have collected, or how to correct errors in such information, please send an e-mail to info@backyardhideaways.com or call us at 704-702-2070.

7. How Do We Store and Protect Your Information?

We take industry-standard steps to protect your information (e.g., strong encryption), but cannot ensure or warrant the security of any information you transmit to or receive from us or that we store on our or our service providers’ systems.

8. How Do We Use Cookies And Other Network Technologies?

We may use cookies to enhance your online experience and improve the design of our Website and Services.

9. Collection of Information by Others

We may provide links to third-party websites. Please check their privacy policies to learn how they collect, use, store, and share information.

10. Children and Young People’s Information

We do not knowingly collect any information from minors. Our Website will not knowingly accept Personal Data from anyone under 13 years old.

11. California Privacy Rights

California residents have the right to know what Personal Data are being collected about them and to request information about our disclosures in the prior calendar year.

12. Changes to this Policy

We reserve the right to modify this Privacy Policy. If at any time in the future we plan to use your PII in a way that differs from this Privacy Policy, we will revise this Privacy Policy as appropriate.

13. Our Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us via e-mail at info@backyardhideaways.com.

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